Renewals and expansions should always get a
“Hell yes!” from customers
Falkon for account management
Get ahead of renewal risks by proactively alerting account management of the earliest sign of poor customer health. Identify expansion opportunities early so you can turn product growth into revenue before a competitor sweeps in.
Arm your account managers with the most relevant insights about how their accounts are using the product, what value they are getting, and please don’t ask them to piece it all together by looking at dashboards.
With automated personalized outreach, you can offer white glove service to all customers, not just the top tier. Afterall, every customer matters. others.
How Falkon helps account managers win customers. For life.
Find hidden expansion revenue.
Product usage signals are the most reliable way to know when your customers are ready for a new tier of your product or primed to try another product you offer. Falkon learns what signals to look out for based on your best customers and tells you exactly when and why to reach out.
The result: 26% increase in expansion pipeline.
Neutralize revenue threats before it’s too late.
Have you ever been surprised by losing a customer you thought was happy or notice that usage has been declining for a while but now it’s too late to save the customer?
With Falkon, every account is automatically monitored and the earliest signal of declining usage is detected and surfaced to your team so you can build a plan and execute it long before the renewal date.
The result: 16% decrease in churned revenue.
With Falkon’s automated Monthly Business Review reports for customers, and highly personalized outreach when they have aha moments with your product, you’re showing customers how much value they’re getting from your service.
Every customer feels like a million bucks with such white glove service. And your team didn’t have to lift a finger!
Know their business without being an analyst.
With Falkon’s Slack Dossier, every customer facing team member has the most relevant insights about customers and end users on their fingertips. Simply ask (in English) and you get the most important facts about your customer. Always show up prepared for customer meetings, and delight them with how much you know. The best part - you don’t need to be an analyst and pour over dashboards and reports to figure it out.